Transparency Policy

We face from time to time with different types of incoming requests from competent authorities, legal entities and individuals, including those related to the nature of users’ transactions and users’ identities. We respect the privacy of our clients (the current version of the Privacy Policy is available here However in certain circumstances, We are obliged to provide requested information to competent authorities. We also respect the right of competent authorities to collect necessary information.


This Transparency Policy applies to such requests and establishes the manner in which Changelly Pro, 306 Victoria House, Victoria, Mahe, Seychelles (“We” or “us”) provide answers to requests about the users.



1.Who can request a disclosure


We disclose information about our users and their activity on our platform based on a written request from the qualified petitioner.


A qualified petitioner is:


  • either a competent authority as defined below or 
  • an individual or legal entity that requests information and data concerning the activity of the petitioner as our user, 
  • their due, legally appointed representative;


who has a legal basis to request the disclosure (“Petitioner”). We reserve the right to leave the request without action when it does not have a legal ground or does not comply with the law.


2. Disclosure limitations and principles


To legal entities and individuals we can disclose only information and data concerning the activity of the Petitioner as our user.


We reserve the right to keep the confidential information about third parties undisclosed to the Petitioners.


We give no preferences to the Petitioners from any countries or in regards to any citizenship or tax residence of users. All requests should be filed according to this Policy.


The information and data supplied in response to requests is endeavored to be collected and provided to the fullest and most accurate possible extent. However, nothing in such information and data can be ensured to contain no errors, mistakes, mispresentations or failures etc. Such errors, mistakes, mispresentations or failures etc. can be the result of human agency, program or process imperfections, such as i.e. crypto-validation deficiency. THEREFORE, NEITHER WE NOR WHERE APPLICABLE ANY OF OUR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OUTSOURCED ADVISORS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO THE INFORMATIOM AND DATA AND, IN PARTICULAR, AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION AND DATA.


3. Competent Authorities


3.1. Competent authority is a person or organization that is entitled to perform the function of filing requests for obtaining information and data and is legally delegated by the state, province, municipality or similar authority to do so.


3.2. The information that can be provided to competent authority:

  • the connection between blockchain assets and e-mail of the user;
  • the identification of implemented transactions;
  • the activity of user on the platform (the connection between IP and user e-mail).

3.3. In extraordinary cases, We may restrain the trade activity of particular account. 

Competent authority has to file the request for users’ accounts restraint (suspension of operations on accounts) to e-mail [email protected].


3.4. Seizure and forfeiture of the assets on users’ accounts can only be performed under the court order. The court order shall be made in (or translated to) the clear English language. For the execution of the forfeit of someone's digital property a digital wallet is required.



4. How to submit a request


4.1. Any request for information shall be official and made in clear English language only and shall include a valid email address for us to deliver our feedback. 


Valid email of a legal entity or competent authority is an official email of a legal entity or competent authority, which is obviously associated with it.


We prefer to receive inquiries via e-mail [email protected]


4.2. The request shall include the following:

  • full information about Petitioner (including information about the competent authority issuing on instituting the request);
  • the full name and identification information of the person in charge within Petitioner in case of legal entity or competent authority;
  • an official e-mail and postal address of the Petitioner;
  • the clear description of the types of information which Petitioner wants to be disclosed;
  • supporting documentation. 

4.3. Please allow at least Fifteen (15) days for us to be able to examine your request.

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